Utility Billing

Utility Billing
Starting Service
For inquires about signing in for service, please call the Billing and Collection Department at 336-626-1222 or email Perla Gatling at pgatling@ci.asheboro.nc.us. See link below for applications for service. For customers who are renting, a deposit will be required before service can be connected. The deposit for service at property inside city limits is $140.00. The deposit for service at property outside City limits is $160.00. To have service connected the same day, applications need to be completed in the billing office before 3:00 pm. To help with completing the proper paperwork, please bring a copy of your lease / rental agreement with you to the billing office. The Billing & Collection Department office is located in the basement of City Hall located at 146 N. Church Street. The standard hours of operation are 8:30 a.m. - 12:00 noon, 1:00 p.m. - 5:00 p.m., Monday- Friday.

Application for Service: Residential Use Property or Business Use Property

WATER AND SEWER RATES as of July 1, 2019
There's now a NEW way to pay your utility bill!
The month end water/sewer billing invoice is produced on or before the last day of the month and is due by 5:00 pm on the 15th of the following month (Weekend due dates apply). If payment is not received by 5:00 pm on the 15th, a $10 late fee is assessed. If payment is not received by 5:00 pm on the 15th of the month AND the account shows 2 months bills due, the account is subject to disconnection on the 26th of the month. A disconnection notice will be sent to these customers on or around the 16th of the month. All past due accounts not paid by 5:00 pm on the 25th of the month will be assessed a second $20 late fee.

Bills can be paid:

  • In person at City Hall (146 North Church Street)
  • At 24 hour City Hall Kiosk (Located behind City Hall at 146 North Church Street)
  • Through the mail (City of Asheboro, PO Box 2628 Asheboro, NC 27204-1106)
  • On-Line with Credit Card (Using third party provider)
  • Draft payment option (four dates available)
  • Payments can be made at Walmart or Express Services in Asheboro for a minimal processing fee!
  • At 24 hour payment kiosk located at 405 E. Dixie Drive.

Credit Card Payments Over The Phone
The City of Asheboro uses a third party agency to collect payments made using a credit card over the phone. Call 1-800-272-9829 to make your payment using a credit card over the phone. Customers will need their account number and jurisdiction code 3957 when making a payment with a credit card. Payments made with a credit card will be posted electronically within one business day of the transaction time and date. (Please note, a $2.95 fee will be assessed by a third party collector.) Click here for more information.
View And Pay Your Bill Online
Customer Water and Sewer Invoices are available for viewing on-line by the 1st day of every month. Delinquent reminder notices are available for viewing after production, usually after the 16th or 17th day of the month. Customers also have the option to pay their bill online using a third party agency. The cost to pay your bill online using a credit card is $2.75. The cost to pay your bill online using an e-check is $1.50.

In order to view and pay your bill online, you must have your account number and password. Your account number and password are listed on your month end billing invoice (beginning May 2010). The first time you access your invoice on-line, you will be prompted to change your password. Once you have changed your password, it will not be reflected on your future invoices.

Click here to view and pay your invoices.
Draft Payment Option 
The City of Asheboro offers a draft payment option for utility bills. This allows customers the ability to have bills paid electronically each month from a bank account. Customers can choose from four different billing dates, allowing the payment to come from the account when it will be most convenient. Customers may cancel their draft if they decide not to continue with the program. If you have questions about the draft payment option, call the Billing and Collection Department at 336-626-1222.

To enroll, please click here for a form and mail it along with a pre-printed voided check to:

City of Asheboro
ATTN: Billing & Collection Department
PO BOX 2628
Asheboro, NC 27204-2628
Payments made at Walmart or Express Services
Customers now have the ability to pay their monthly utility bills at these locations for minimal processing fees: Express Services, 651 N. Fayetteville St. in Asheboro, Walmart Stores, Inc., 1226 E. Dixie Drive in Asheboro. Customers using the Walmart payment process have the option of having their payments posted within three days for $0.88, or next-day payment for $1.50. Express Services only offers a next-day option for $2.50. Customers should also note that 6:30 p.m. is the cut-off for that day’s batch file. In other words, if a customer opts for the next-day payment option, it needs to be paid by 6:30 p.m. the day before in order to post the following business day.


Billing Department:


Water/Sewer Maintenance Division:
336-626-1234 x 2201

Water Resources Division:
336-626-1201 x 258